OEM/ODM Questions, AnsweredOEM/ODM 常见问题
What is the difference between OEM and ODM smart locks?OEM 与 ODM 智能锁有什么区别？
With OEM, the factory builds its existing, proven product under your brand — your logo, packaging and configuration. With ODM, the factory co-develops to your specification. On Trueway's key-swappable platform, a custom access configuration means developing a new front-panel module for the same lock body, so genuine ODM customization costs a fraction of a full product redesign.OEM 指工厂将其成熟的现有产品贴上你的品牌——你的 logo、包装与配置；ODM 指工厂按你的规格共同开发。在 Trueway 钥匙换模块平台上，定制开门配置意味着为同一锁体开发新的前面板模块，真正的 ODM 定制成本仅为整体重新设计的一小部分。
What is the typical MOQ for smart lock OEM orders?智能锁 OEM 订单的典型起订量是多少？
Across Chinese smart lock factories, MOQs typically run from 50–100 units for standard models to 300–500 units for customized orders. Trueway offers a flexible MOQ tier for market testing, so your first order can work as a real-world pilot before you commit to volume pricing.中国智能锁工厂的典型起订量从标准款 50–100 台到定制款 300–500 台不等。Trueway 提供灵活起订量的市场测试层级，让你的首单成为真实试点，之后再谈批量价格。
How do I get samples before a bulk smart lock order?批量下单前如何获取样品？
Request the exact configuration you plan to sell — same module, finish and firmware — and test it on real doors, including what a failure looks like and how it is fixed. With Trueway, sample support is built into the partner program, and the 10-second key-swap module change is the first thing worth testing yourself.索取你计划销售的准确配置——相同模块、表面处理与固件——并在真实门体上测试，包括故障表现与修复方式。Trueway 的伙伴计划内置样品支持，10 秒钥匙换模块是最值得亲手测试的第一项。
What certifications does Trueway provide for export markets?Trueway 为出口市场提供哪些认证？
Trueway smart locks carry FCC-ID for the United States and CE-RED for the European Union, granted and verifiable in public databases. Together these two certifications serve as the regulatory baseline across the Americas, the EU, the Middle East, Africa and most of Asia.Trueway 智能锁持有美国 FCC-ID 与欧盟 CE-RED 认证，均可在公开数据库查验。两项认证共同构成美洲、欧盟、中东、非洲与亚洲大部分市场的合规基线。
Can I customize smart locks with my own logo and packaging?可以用我自己的 logo 和包装定制智能锁吗？
Yes. Trueway's white-label program covers logo laser engraving on the lock body, custom panel colors and surface finishes, branded gift-box packaging, localized manuals and quick-start guides, and module-level feature configuration. Pre-production samples are approved before mass production begins.可以。Trueway 白牌计划涵盖锁体 logo 激光雕刻、面板颜色与表面处理定制、品牌彩盒包装、本地化说明书与快速指南，以及模块级功能配置。批量生产前先确认产前样。